- The customer is always right. (Although anyone that has ever worked in customer service knows this to be false.)
- Things happen, employees make mistakes, managers fix mistakes.
- This will only work at major pizza chains. Unless specified.
- As long as you have a convincing story, which is provided, you'll be eating in no time.
- Prepare. Timing is everything.
Before you call:
Before you call and try to slap a pizza place in the mouth with some cheapness. You'll need to know what it is that you want. No matter what you have to know what you want so that you can know what to tell them. You can also look at there menu online and find out what kind of specialties they have.
- Specialties are really good because a simply mix up that can happen, and often does, is that a customer will ask for a certain specialty without a certain topping and because of habit the employee will still add that topping.
- So know what you "ordered last time" and let them know it was not made to your liking, took forever, wrong toppings, cold, whatever you feel comfortable saying. Know the location of the "other store."
- Pick a time the store may be busy, during a sports game, lunch or dinner times.
So before you call know what it is you "had ordered" and what store you "ordered from."
There are a few variations to how you can accomplish getting a hot pizza to your home. These are some of the more simple ways I have included a paraphrasing of a recent call.
CSR- Thank you for calling can you please hold?
CSR- How can I help you?
Me- Hi, I just moved in the area, I used to live further out west, anyway, I ordered a pizza from the **name omitted** over by Mississippi Ave a couple of weeks ago. I had to go pick it up because a driver was not available at the store, then I took the pizza home and it was no bueno. The manager at that location was helpful and told me he would credit it to my account.
These major chains don't have a linked database. Each individual store chronicles the caller with there phone number. So this is a really great trick when you have buddies over and you can use one of their phones.
CSR- What's your phone number?
Me- **number omitted**
CSR- You ordered from this store?
Me- No, from the one on Mississippi...
CSR- I don't see anything under this number.
Me- That's what I am saying I used to live way out that way although now I am closer to you. There is a credit on my account and I would like to redeem it.
CSR- Sir, I don't see it.
Me- May I speak to manager perhaps he may be more suited to assist me in this manner. Can you please fill him in on my situation. (This is a great tactic because it forces the person on the phone to explain to the manager what's going on. And it gets them to find a solution for you)
Be respectful as much as possible, be firm and hold your position. Remember nothing can go wrong over the phone. You are a customer that is having an issue it is there job to make you happy. Once the manager was put on the line he had already decided he was too busy to call another store and got on the phone and told me it would be delivered.
Disclaimer: A delivery fee is now common, simply ask a manager to waive the fee and it will be. Delivery drivers are people too. You are getting a free pizza please tip the driver, at least let him have a bong rip.
There are many ways to pull off schemes. Many ways to lie, cheat, and steal. The Cheapness never hurts an individual. Like the way a person can hurt people. When I say "person" I mean legal persons, corporate persons. they hurt people. Big business harms three E's. Employees, Environment, and the Economy. The Cheapness fights them back by using there tactics against them. Find loopholes, exploit them. Don't harm people, go after the person.
Signing off for now.